Millions of users of the VOIP service Skype continue to be plagued by the errors that have been affecting the software since late yesterday evening. As a number of business purely use Skype for their communication, this downtime could prove to be very costly in deed and is becoming a public relations disaster for the company.
The company has stated that the errors have resulted from critical parts of their network being taken offline. ”We take outages like this really seriously and apologise for the inconvenience,” Skype chief Tony Bates told BBC News.
Mr Bates does appear to be slightly underplaying the significance of the downtime by describing it as a mere inconvenience. Millions of people heavily rely to Skype to provide the service the promise, and this breakdown in operations will have severe repercussions. I expect many people to attempt to switch to alternative VOIP services in order to maintain their own operations.
The company outlined the issues on a blog post placed on their site late last night. The company said that the errors have resulted from a failure of their “supernodes”, which act like a phone directory by matching the calls to each other. The company have been attempting to create “mega-supernodes” to fix the problem. However we have no idea when the Skype problems will be fixed.
How has the Skype down time affected you?